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Customer Support Specialist

Looking for a career in a fast-paced, challenging and entrepreneurial environment? Red Nova Labs is looking for the best and brightest to join our support team and grow with us in a customer support role. The support team provides best-in-class support to our software customers and drives the setup and training for our incoming clients. In this role you will put your communication and organizational skills to good use by working directly with our clients via phone and email offering technical support. You will have the opportunity to showcase your skills and abilities for the good of the customer, and you will work closely with quality assurance analysts, developers, and product managers to enhance our product.

Responsibilities:

  • Manage support tickets and customer expectations
  • Import, organize, and merge batches of client data
  • Train new clients on how to use the software
  • Working directly with our clients to provide technical support via phone and email
  • Scrutinize every feature of our software with the QA team
  • Listen to client concerns and find solutions — fast

Requirements:

  • At least 2 years of customer service experience
  • Bachelor’s degree or equivalent work experience
  • Expert in Microsoft Excel
  • Strong communication skills (written and verbal)
  • Ability to approach situations with an analytical perspective
  • Ability to provide quality customer support to a large customer base
  • Highly organized with strong attention to detail
  • Understands and troubleshoots financial data

Perks:

  • Competitive base pay
  • 401K matching
  • Medical, dental, and vision coverage
  • Generous vacation policy
  • Unlimited coffee, tea, soda, Red Bull, Gatorade, and snacks
  • Cubicle-free space, in-house barista, weekly catered lunches, full kitchen access, ping pong, foosball, company kickball team, regular social events, must we continue?

Apply Now:

  • Submit your resume online at jobs.rednovalabs.com
  • ​Cover letter is a plus

About Red Nova Labs
Red Nova Labs was founded in 2009 as a think-tank before honing in on one idea. We now maintain the most forward-thinking technology platform in the self storage industry. Under the brand name storEDGE, we create cloud-based software and marketing websites, among other technologies for a growing customer base of self storage facilities. Our website and Facebook page make it clear that we like to have a good time, but make no mistake, our ultimate goal is to dominate in all that we do.

We are a fast-paced technology company that believes attitude matters just as much as pure skill. It’s not easy to provide fast, reliable service to millions of website visitors or push updates to hundreds of servers multiple times a day, but we believe that our team can do anything. We have an environment that allows every employee to help develop ideas and contribute to the company's growth. By creating this collaborative network, everyone has an opportunity to make an impact on what we accomplish.

See us in action on Facebook (facebook.com/RedNovaLabs).

Red Nova Labs is an Equal Opportunity Employer. 

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